Shipping Information
Pockt Retro Shipping Information
At Pockt Retro, we're delighted to provide our esteemed customers with FREE shipping on all purchases!
Order Processing Times:
After you've placed your order, give us between 1-3 business days to process and dispatch it. Once dispatched, it means your order is now with our shipping carrier and en route to your specified address. During especially busy periods or holidays, the processing time could extend to a maximum of 7 business days.
Estimated Shipping Times:
Your order's estimated arrival depends on several factors, particularly your location. Please refer to the following for approximate delivery times based on your country:
🇺🇸 United States: 6-8 Business Days
🇬🇧 United Kingdom: 6-8 Business Days
🇨🇦 Canada: 6-8 Business Days
🇦🇺 Australia: 6-8 Business Days
Remember, during peak times like holidays, carriers might face unexpected delays, affecting both transit times and tracking updates. Additionally, global shipments can sometimes encounter unanticipated customs hold-ups, possibly extending the delivery window mentioned above.
Order Changes and Precise Shipping Details:
We urge our customers to ensure their shipping details are accurate when checking out. Incorrect or incomplete information could lead to delays or even order cancellations. If our system detects a potential address issue, our support team will send an email to verify within 3 business days of your order. Failing a response within this period, we might need to cancel your order.
Spotted an error post-checkout? No worries! Contact us at hello@pocktretro.com within 24 hours of placing your order. While we'll do our utmost to amend any errors, we can't promise changes beyond this window.
Delayed Delivery:
At Pockt Retro, we recognize the importance of punctual deliveries. But sometimes, unforeseen events beyond our control, such as adverse weather conditions or courier mishaps, can cause delays. Whenever such issues arise, we'll communicate promptly and work closely with the courier to expedite your delivery. We appreciate your understanding that Pockt Retro cannot be held accountable for delivery delays caused by external elements.
Lost or Stolen Packages:
We empathize with the frustration around mislaid or stolen packages. After handing over to our courier partners, the responsibility shifts from our end. If you suspect your package has gone missing or been stolen, kindly email us at hello@pocktretro.com, and we'll do everything we can to help.
For lost/stolen items, reaching out to the concerned courier to file a claim is advised. They may need specific details from you to process this. We'll also touch base with the courier for follow-ups. It's worth noting that Pockt Retro isn't responsible for lost/stolen packages during transit, and such events aren't covered by our refund policy. In some scenarios, if the package remains undelivered, we might offer a replacement.
If, however, the package can't be located, consider filing a police report.
SHIPPING POLICY CHANGES:
Pockt Retro retains the rights to adjust or revise this Shipping Policy as and when required without prior intimation. Customers should routinely check the latest Shipping Policy before any purchase or product usage.
Your purchase and continued patronage of Pockt Retro products signify your agreement with this Shipping Policy and any subsequent alterations.
Should you have queries or require further clarification regarding our Shipping Policy, please reach out to us without hesitation.