Return & Refund Policy Page

Pockt Retro Return & Refund Policy

At Pockt Retro, our commitment is to offer products that cater to your needs. We are confident in the quality and effectiveness of our products. We recommend using our products for at least 14 days to experience their full benefits. However, if you are not satisfied after this period and within our 30-day money-back guarantee, kindly reach out to us at hello@pocktretro.com.

Cancellation Policy

Kindly be informed that any modifications or cancellations to an order must be carried out within 24 hours of the order placement. Beyond this period, we may not be able to make your requested changes as the order would have proceeded to processing. Cancellations made within the 24-hour window will see the refund processed within 7 business days.

30-Day Money Back Guarantee

We take pride in the efficacy of our products at Pockt Retro. We encourage customers to use them for a minimum of 14 days to fully appreciate their value. If after this period you remain unsatisfied and it's within the 30 days of our guarantee, please note that shipping fees, where applicable, are non-refundable.

To commence a return, please connect with our support team either through the Contact Us page form or by directly emailing us at hello@pocktretro.com. Providing your Order Number or the Name and Email used for the order will facilitate a faster return process.

Damaged Items

At Pockt Retro, we prioritize ensuring our products are packaged securely to prevent any damages during transit. An item is considered damaged if it has defects or if the product is physically broken. Please note that mere packaging damages, like dented boxes with the product intact, are not deemed as damage.

In the event your item is damaged upon arrival, please inform us within 72 hours of receiving the product. Report the damage by emailing us at hello@pocktretro.com with a clear photograph of the damaged item. Based on the report, we will ascertain if a no-cost replacement applies. Items damaged through regular use, wear and tear, or misuse are excluded from refunds, replacements, or returns.

Shipping and Delivery

At Pockt Retro, our goal is timely delivery of all orders. However, unforeseen delays due to couriers, customs, or other external factors might occur. For any shipping-related concerns, please contact the relevant courier directly. Pockt Retro cannot be held accountable for packages that are lost, stolen, or delayed.

We retain the right to revise this Return & Refund Policy as needed. It is the customer's responsibility to regularly review the most recent version of this policy. By purchasing and continuing to use Pockt Retro's products, you agree to abide by this policy.